How to make a Complaint
You can make contact in writing (post or email) or by telephone. The contact details are:
Tel: 01403 334455
Post: Complaints Manager, Benchmark Capital, Broadlands Business Campus, Langhurst Wood Road, Horsham, West Sussex, RH12 4QP
How we will handle your complaint
- —We will promptly acknowledge receipt of your complaint in writing.
- —Your complaint will be impartially and thoroughly investigated by us.
- —We will keep you updated on the progress of our investigation.
- —We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can't do this, we will tell you why this hasn't been possible and explain the next steps that you can take.
Financial Ombudsman Service
If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within eight weeks.
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk